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EZLogger Remote Logging

Overview

In an effort to reduce the need for on-site visits for our installers, we have developed a remote logging feature that will allow a layer-3 (JADConfig) system, or a system with a route to the internet the ability to send diagnostic data to Just Add Power Technical Support.

Requirements

  • Layer-3 Configured Just Add Power 3G system
  • Active Route to the internet from the Just Add Power network
  • For Networks behind a Firewall:
    • Allow Outgoing Connections to TCP:21984

Preparations

  1. Download the latest firmware from this link: justOS B2.0.5 (.zip)
    (NOTE: If you were given a special link to a debugging version, please load that firmware instead)
  2. Extract then load the firmware onto the devices required to complete the diagnostic process
  3. Obtain an "EZLog Server Address" and "EZLog Token ID" from Just Add Power Technical Support

Enable EZLogger

  1. Open the device Menu
  2. Select Debug

  1. Select EZLogger Enabled
  2. Enter the EZLog Server Address (provided by Tech Support)
  3. Enter the EZLog Token ID (provided by Tech Support)
  4. Set the EZLog Level to DEBUG
  5. Click Apply
    * Click OK if prompted about unsaved changes
    Close the EZLogger Settings modal

  1. Re-open the Menu and click Save
  2. Click Reboot
  • 384
  • 05-May-2020
  • 619 Views