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[2G/3G] Factory Default a Device on Ax.x.x Firmware


Overview

There are three ways to Factory Default a unit:

  1. Via the webUI
  2. Via telnet
  3. Via a Debug Cable

Just Add Power Factory Default IP Settings are:

  • IP Mode: Auto IP
  • IP Address: 169.254.x.x /16
  • Default Gateway: None

Other Factory Default settings vary based on the model and the firmware version.

Follow the instructions below to reset a device on Ax.x.x firmware (A3.21 and up) to Factory Defaults


Factory Default Via WebUI

  1. Login to the webUI. There are a few ways to find the current IP address of an unknown device:
    • For a Receiver, connect the HDMI to a display and look in the bottom-right corner of the diagnostic screen for the Local IP.
    • For a Transmitter, set it to watch a Receiver then disconnect the HDMI cable from the Transmitter. The IP of the Transmitter will show up in the bottom-right corner of the diagnostic screen listed as Remote IP.
    • Use Bonjour Browser to discover the IP address
  2. Navigate to the System Tab and go to the Utilities tab

  3. Under Commands, click on Factory Default.
    • WARNING! There is no confirmation for this function! The moment the button is clicked, the unit will reboot at factory defaults.
  4. The unit will reboot and be accessible at default settings

Factory Default Via Telnet

  1. Open a telnet session to the IP address of the device (port 23). There are a few ways to find the current IP address of an unknown device:
    • For a Receiver, connect the HDMI to a display and look in the bottom-right corner of the diagnostic screen for the Local IP.
    • For a Transmitter, set it to watch a Receiver then disconnect the HDMI cable from the Transmitter. The IP of the Transmitter will show up in the bottom-right corner of the diagnostic screen listed as Remote IP.
    • Use Bonjour Browser to discover the IP address
  2. When you get the prompt /usr/local/bin/ #, type the command reset_to_default.sh and hit Enter

    • If you want to retain the IP address but reset all OTHER settings, instead, type reset_to_default.sh -ip and hit Enter. This command is not supported on all firmware versions.
  3. The unit will reboot and be accessible at the default settings

Factory Default Via Debug Cable

  1. Acquire a Just Add Power Debug Cable and a USB-serial adapter
  2. Connect the USB-serial adapter to your PC and to the Debug Cable, and connect the 3-pin molex connector to the bottom of the Just Add Power device

  3. Open a terminal emulator program (like PuTTY) at speed 115200-8n1

  4. When you get the command prompt / #, type the command reset_to_default.sh and hit Enter

    • If you want to retain the IP address but reset all OTHER settings, instead, type reset_to_default.sh -ip and hit Enter. This command is not supported on all firmware versions.
  5. The unit will reboot and be accessible at the default settings
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  • 09-Feb-2023
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