The PDF attached to this Knowledge Base article includes some basic instructions for troubleshooting the most common simple issues that may arise with a 2G/2G+ device. ...
**Message** _Network link is down_ **Message Location** In the bottom-left corner of the Diagnostic Screen on a display connected to a Just Add Power Receiver. ![Diagnostic Screen Message][1] **Message Meaning** The Receiver does not have an active network connection. If the Receiver is PoE, PoE is working but...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Healthy Behavior:** The Power Light on a device is performs a Heartbeat Blink - two quick blinks follo...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Healthy Behavior:** The Power Light goes solid and the Data Light stays off for 5-10 seconds after the...
During the device discovery portion of JADConfig, please make sure that these things are true about the system: * HDMI cables disconnected from all Transmitters * Tiling Transmitter video disabled (hold PF1 until Data light blinks) * Transmitters connected to Transmitter ports * Receivers connected to Receiver...
* [Overview][1] * [Serial/Console Connection][2] * [Wired Network Connection][3] * * * ## Overview ![][4] Two physical connections are needed to Setup a New System with JADConfig: 1. Wired network connection from the JADConfig PC to port 1 of the switch. New systems **MUST NOT** be configured over wireless...
* [Overview][1] * [Download][2] * [HTTP API][3] * [Firmware][4] * [Using Postman][5] * [GET Commands][6] * [POST Commands][7] * * * ## Overview Postman is a program that allows the user to interact with HTTP APIs. When used with Just Add Power, it can send POST and GET requests and display the res...
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power and...
PuTTY is a free implementation of an SSH and Telnet server, as well as a terminal emulator. Information at [https://www.chiark.greenend.org.uk/~sgtatham/putty/][1] with all credit to the original author, Simon Tatham. We recommend downloading `putty.exe` under Alternate Binary Files (32-bit or 64-bit) at [https://www...
If the power and data lights are both blinking and the device is 2G+ then the USB button on the front of the device was most likely pressed when the unit was powered on. This will cause the unit to not work. Power-cycle the unit to get it back to a working state. If the USB button was the problem then the unit will bo...