Download RMA Policy * * * Just Add Power offers a 3-year parts and labor warranty on every 2G HD over IP Transmitter or Receiver product purchased through a licensed distributor, with warranty starting at date of installation. Just Add Power offers a 5-year parts and labor warranty on every 3G HD over IP Transmitter...
* [Overview][1] * [Download 1G Resources][2] * [Troubleshooting][3] * * * ## Overview The Just Add Power 1G system was Just Add Power's first generation HD over IP product. It distributes HDMI sources up to 1080p over a 100Mbps network. It uses an encode/decode topology with Transmitters connected to sources a...
Just Add Power devices have 2 green lights on the front of the device that are diagnostically relevant: a Power Light and a Data Light. On a rackmount unit, the lights on the port-side are diagnostically relevant. **Receiver Interpretation:** A Receiver with a solid Power Light and solid Data Light has: * Booted u...
Most Just Add Power devices will not allow an incompatible firmware to be loaded onto them. Unfortunately, the 705POE and 715POE are close enough that their firmware files can be loaded on each other. * [705POE: 2GΩ/3G POE 1080p Transmitter][1] * [715POE: 2GΩ/3G+ POE 1080p Transmitter][2] If you find yourself in ...
* [Overview][1] * [Display Settings][2] * [CEC Codes][3] * [Lazy Responses][4] * * * ## Overview The troubleshooting steps here are ordered by most-common to least-common cause of issue. * * * ## Display Settings Dig through the settings in the Display to enable all CEC functions. Contact the manufacture...
* [Overview][1] * [Compatible Audio Formats][2] * [Initial Troubleshooting][3] * [Additional Troubleshooting][4] * * * ## Overview The Just Add Power Dante Sound System Transmitter - model number 767DSS - is capable of exchanging audio between a Just Add Power 3G HDMI over IP network and a Dante audio networ...
Most Just Add Power devices will not allow an incompatible firmware to be loaded onto them. Unfortunately, the wallplate devices - 717WP2 and 718WP4 - are close enough that their firmware files can be loaded on each other. * [717WP2: 2-gang Wallplate Transmitter][1] * [718WP4: 4-gang Wallplate Transmitter][2] If ...
* [Overview][1] * [Symptoms][2] * [Solution][3] * * * ## Overview Windows has a neat feature under **Virus & threat protection** called **Ransomware protection**. Turning it on designates specific folders that only trusted apps have permission to access, and you can add folders beyond the ones that are selecte...
* [Overview][1] * [Swap Test Instructions][2] * * * ## Overview Just Add Power devices touch all sources and displays in a system, making them an integral part of an AV system. When troubleshooting, it is sometimes necessary to determine if the Just Add Power device is the cause of the problem or if another piec...