Technical Support Hours
Monday–Friday: 9:00am–6:00pm ET Phone: +1-800-615-0206 Email: [email protected] Saturday: Available by appointment with at least 72 hours’ notice
Holiday Closure Notice
- Closed Monday, September 7th 2026: The Just Add Power Support Team will be unavailable in observance of Labor Day. Normal support hours resume .
-
Plan a
New SystemChoose a Product Series that fits the video requirements and choose a single switch or multiple switches to act as the center of the matrix.
-
Install a
New SystemDownload AMP — system configuration software — to set up the system.
-
Takeover an
Established SystemGather system details — device models, port connections, switch model(s), control system — to take full control of a system.
-
Convert from
JADConfig to
AMPConvert from JADConfig to AMP to modernize and take advantage of new features!
Common Support Tasks
Browse Our Knowledge Base
Need Remote Assistance? Call the Just Add Power Support Team first. When instructed by a Support Technician, download and run the Remote Support software.
