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Welcome to the Just Add Power Knowledge Base!

Can't find what you're looking for? Please create a new ticket or give us a call at +1-800-615-0206, extension 2.

Adjusted Support Hours

Day and Date Support Hours (Eastern US)
Christmas Holiday: Friday December 22nd through Monday December 26th
New Year's Holiday: Friday December 29th through Monday January 1st
Christmas Week: Tuesday December 26th through Thursday December 28th 8:00 am to 6:00 pm

Regular Support Hours

Monday - Friday: 8:00 am to 6:30 pm
Saturday: Appointment based between 10:00 am and 4:00 pm (allow 72 hours notice when scheduling).

All times are Eastern US.

Plan and Install a New System

Spec Just Add Power hardware and choose a switch that is compatible with Advanced Matrix Programmer, our system configuration software.

Download Advanced Matrix Programmer (AMP) to setup the system.

Takeover a System Already In Place

Take inventory and prepare to take full control of a system by gathering system details like Just Add Power hardware and firmware, switch model, physical port connections, and control system.

Need us to check something out? Contact us to let us know, then download and run our Remote Support Software


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