We think Advanced Matrix Programmer is a pretty awesome program, and we work hard to ensure it adapts to changes in the AV Industry.
Every time AMP runs, it collects a log of all of the things it does. This log details everything that AMP has done to interact with the PC, switch, and Just Add Power devices.
A normal diagnostic log setting will collect most of the relevant logging information needed to identify the source of an error. However, if more detailed logging is needed we will ask you to enable Debug level.
To enable Debug level go to the Top-Left Menu --> Help --> Set Log Level --> Debug. Then run through the program to the point that the error occurs.
Once all logs have been recorded by AMP, save and submit those logs to us for review.
Once we review the logs, we will reply with next steps.
Thank you for your help!