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How to Perform a Headphone Audio Test (Omega, Ultra, and MaxColor Series)
Overview A headphone audio test helps isolate missing, incorrect, distorted, or intermittent audio by listening directly to a Just Add Power device's analog stereo output. Test the output feeding the affected sound system to determine whether to investigate the Just Add Power audio path or the connected analog cable…
20-Oct-2026
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Troubleshoot a Just Add Power System (Omega, Ultra, and MaxColor Series)
Overview Use this guide to troubleshoot video, audio, discovery, access, and switching problems in Omega Series, Ultra Series, and MaxColor Series systems. Identify what fails and what still works, follow the matching symptom, and use the linked procedures for detailed tests. For systems with 2G Series devices or c…
20-Oct-2026
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Check Detected Audio Format (2G Legacy Mode, Omega, Ultra, and MaxColor Series)
Overview Check the audio format detected by an Encoder or Decoder when troubleshooting missing audio, an unexpected format, or an audio compatibility issue. Use the method that matches the device's operating mode. * Omega Series, Ultra Series, and MaxColor Series: Use the justOS API request below. * 2G Legacy Mo…
04-Nov-2026
⚠️ JADConfig will reach End of Support on January 1, 2027. View the official notice! ⚠️
