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Troubleshoot a 2G Legacy Mode System (2G Legacy Mode)
Overview Use this guide to troubleshoot video, startup, and network connection problems in an established Just Add Power 2G Legacy Mode system. It applies to 2G Series Encoders and Decoders and to compatible Omega Series or Ultra Series devices operating in 2G Mode. Start by identifying whether the problem affects …
01-Oct-2026
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Encoder or Decoder Connected at 10/100 Mbps (Omega, Ultra, and MaxColor Series)
Overview This article helps troubleshoot Encoders and Decoders that report a 10 or 100 Mbps network link in an AMP Standardized or AMP Alternate Configuration system. Use AMP’s Gather Details tool to identify affected devices, then determine whether the reduced link speed follows a device or remains with its cable p…
02-Oct-2026
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Understand Power and Data LED Behavior (Omega, Ultra, and MaxColor Series)
Overview Just Add Power devices have a green Power LED and Data LED that can help narrow down startup, network, and video problems. On rackmount devices, use the LEDs on the port side for these checks. This article covers common LED behavior on Omega Series, Ultra Series, and MaxColor Series Encoders and Decoders. …
30-Sep-2026
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Troubleshoot a Just Add Power System (Omega, Ultra, and MaxColor Series)
Overview Use this guide to troubleshoot video, audio, discovery, access, and switching problems in Omega Series, Ultra Series, and MaxColor Series systems. Identify what fails and what still works, follow the matching symptom, and use the linked procedures for detailed tests. For systems with 2G Series devices or c…
20-Oct-2026
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How to Capture Log Messages from an Encoder or Decoder (Omega, Ultra, and MaxColor Series)
Overview This procedure collects a complete, timestamped snapshot of system state and activity from a Just Add Power device. When captured consistently, these logs allow Support to verify system uptime, configuration state, and runtime behavior before, during, and after a reported issue. Following the steps below e…
29-Sep-2026
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Capture and Submit AMP Logs
Overview AMP records its interactions with your PC, network switch, and Just Add Power devices. When an error occurs, these logs help Technical Support identify the cause and recommend next steps. Use this procedure to capture and submit AMP logs for Standardized or Alternate Configuration systems. If an issue prev…
29-Oct-2026
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How to Perform a Device Point-to-Point Test (Omega, Ultra, and MaxColor Series)
Overview A point-to-point test connects one Just Add Power Encoder directly to one Decoder. It helps determine whether an audio or video problem remains when the installed switch and network cable run are removed from the connection. This procedure applies to Omega Series, Ultra Series, and MaxColor Series devices.…
01-Oct-2026
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Pakedge Router Static Route Communication Problems
Overview A router static route allows devices on the Data Network to communicate with the Just Add Power Device Network through the Just Add Power switch. Some Pakedge router firmware and firewall configurations can interfere with this communication even when a static route has been entered. This article helps isol…
14-Oct-2026
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Video Wall Image Is Zoomed In, Cropped, or Misaligned (Omega, Ultra, and MaxColor Series)
Overview Use this article when a Just Add Power video wall shows an enlarged image, missing content, duplicated content, or images that do not align between displays. Begin by identifying whether the issue affects one display, several displays, the entire wall, or only one source. Then check display picture sizing,…
19-Oct-2026
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[Netgear] Static ARP Table Entry
Overview Some models of Netgear M4250 and M4350 switches supported by Just Add Power are having an issue where they do not register the MAC address of connected devices automatically - leaving the ARP table blank. This results in devices not being accessible over the network - webUI, telnet, and ping all fail. We a…
10-Jun-2026
⚠️ JADConfig will reach End of Support on January 1, 2027. View the official notice! ⚠️
