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Diagnostic Report
The PDF attached to this Knowledge Base article contains instructions for collecting a Diagnostic Report along with the cable pinout and the physical connections needed to do so. A diagnostic report allows Just Add Power to determine the cause of a Just Add Power bug or a compatibility issue between Just Add Power a…
30-May-2018
[3G Ultra] [Wallplate] Enable Input Auto-Detection
The Just Add Power WP2 (2-gang wallplate) and WP4 (4-gang wallplate) have both HDMI and VGA inputs. There is a toggle switch on the front of each unit that is used to choose VGA or HDMI. To enable auto-detection between the VGA and HDMI ports, apply this command through the Console API on the web interface of the…
25-Jun-2024
3G Ultra Receivers on the Same Switch Port
VLAN Switching In a VLAN Switching system, the A/V signal is switchport-based. This means that all Receivers connected to the same switch port will always show the same Transmitter. It also means that a port only has the bandwidth of a single A/V signal so the full 1Gbps of the network wire is available to it. No …
14-Apr-2022
[3G Ultra] [Wallplate] Settings and Commands
Overview Two types of Wallplate Transmitters are available: * VBS-HDIP-717WP2: 2-gang, HDMI and VGA in, Line-In, Micro USB, Source Dipswitch, POE network * VBS-HDIP-718WP4: 4-gang, HDMI and VGA in, Line-In, Micro USB, Source Dipswitch, POE network, Mic-In, HDMI out, Stereo out, RS232 with null modem Settings are …
25-Jun-2024
Just Add Power - Product Series - Limited Warranty
Information about Just Add Power's Limited Warranty for MaxColor, Ultra, Omega, and 2G Series products. Download Warranty
08-Jul-2025
Spec Sheet - UL-737POE - 4K30 Warp Engine Encoder w/ 360 Video Rotation
Model Number UL-737POE Product Page See product page for device information and specifications Go to Product Page
11-Feb-2025
Spec Sheet - RS1U - 1U Rack Shelf
Model Number RS1U Product Page See product page for device information and specifications. Go to Product Page
20-Feb-2025
DirecTV 4K Settings & EDID
Overview DirecTV 4K receivers require specific video capabilities to be advertised by the display’s EDID. When connected through a Just Add Power system, the DirecTV receiver reads the EDID from the Encoder . To ensure proper 4K output, the Encoder’s EDID must be configured according to the product series used:…
01-Dec-2025
Spec Sheet - ST1 - Audio Encoder / Decoder
Model Number ST1 Product Page See product page for device information and specifications Go to Product Page
10-Feb-2025
[Legacy] 3G A6.x.x Standard Video Wall Setup & Control
* Download * Overview * Content Scaling Download the Manual Download A6.x.x Manual Overview These instructions are for Just Add Power 3G devices running legacy firmware A6.x.x. Please see the justOS Standard Video Wall article for the latest options. A Standard Video Wall is made up of multiple displays that…
24-Nov-2020
