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Takeover Job Assistance


Overview

Whether servicing a new or old system, not all Just Add Power installations have system details readily available. Sometimes you'll arrive at an installation with the intention to perform a short task, but either due to a lack of available information or inexperience with a Just Add Power system, the task ends up taking much longer than originally planned.

The purpose of this article is to assist with:

  1. finding the issue as quickly and painlessly as possible
  2. identifying the Type of Just Add Power system
  3. performing inventory on and documenting the system

Helpful Form

Download the form below, fill it out, and send it to us if you would like assistance with taking inventory of the jobsite.


System Types

There are 5 Types of systems that Just Add Power has supported over the years:

System Type Configuration Software Control Type Just Add Power Series Installation Year Support Status
AMP VLAN AMP VLAN IP 2G Omega
3G Ultra
MaxColor
2022 and on Ongoing
AMP Multicast AMP Multicast IP 2G Omega
3G Ultra
MaxColor
2021 and on Ongoing
JADConfig VLAN JADConfig IP 2G
2G Omega
3G Ultra
2013 to 2022 Ongoing
Custom Multicast None
Custom
IP 2G
2G Omega
3G Ultra
MaxColor
2016 to 2021 Limited
Prefer to convert to AMP Multicast
(2G is not compatible with AMP)
Custom Serial Control None
Custom
Serial
connected directly to switch
1G
2G
2009 to 2013 Limited
Prefer to convert to JADConfig
(1G & 2G are not compatible with AMP)

Report File

Systems setup with JADConfig or with AMP generate a Report File that provides:

  • Number of Transmitters
  • Number of Receivers
  • IP address, subnet mask, and default gateway for all Just Add Power devices
  • Port location for all Just Add Power devices (VLAN systems)
  • Switch model, IP, username, password (VLAN systems)

With the information in the Report File, an Installer can take inventory of every device in the system and whether it is properly connected.


Tools to Bring to the Site With You

Just Add Power provides many software tools to troubleshoot a system, but some tools are hardware that should be brought to every jobsite, just in case!


Gathering System Details

If the Report File is not available, use this section to find and document the system details.

The details listed will help determine which type of system is being worked on:

  1. Just Add Power Hardware
  2. Switch Model
  3. Switch IP Address and Login
  4. Transmitter Port Connections
  5. Receiver Port Connections
  6. Number of Transmitters
  7. Number of Receivers
  8. Just Add Power IP Scheme
  9. Just Add Power Firmware Version
  10. Control System

Just Add Power Hardware

Identify the series of Just Add Power hardware in the system. All devices in the system will most likely be of the same series. There are some mixed-series systems, but they have special rules outside the scope of this article.

MAXCOLOR™ Series - Released in 2022 and supports 4K60, 36-bit color, 4:4:4

3G Ultra Series - Released in 2015 and supports 4K30, 30-bit color, 4:4:4

2GΩ Omega Series - Released in 2016 as an upgrade to the 2G series, compatible with both 2G and 3G Ultra

2G Series - Released in 2011 and supports 1080p. Compatible with 2GΩ Omega.

1G Series - Released in 2009 and supports 1080p on a 100Mb network

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Switch Model

The switch at the center of the Just Add Power system won't tell us the System Type by itself, but can rule out some options.

List of switches supported by JADConfig. If the switch is NOT on this list, then it is NOT a JADConfig system.

List of switches supported by AMP VLAN. If the switch is NOT on this list, then it is NOT an AMP VLAN system.

If the switch is not on either of these lists, the system is AMP Multicast or one of the custom types

To find the switch model:

  1. Locate the Manufacturer Sticker located on the switch or switches.
  2. The sticker should provide the model of the switch.
  3. If the sticker is missing, the switch model should be printed somewhere on the hardware enclosure.
  4. If you're unable to locate the switch model, please call Tech Support with a serial connection from the switch to a PC.
  5. Once you've identified the switch model, move to the next section.

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Switch IP Address and Login

Logging into the Switch IP Address with a valid username/password is our first barrier to entry on a Just Add Power system. If we don't have the switch IP, hope is not lost, we can find the switch IP Address in a couple different ways.

IPv4 Discovery Software

The first way to identify the switch IP Address is to use Discovery software tools such as Advanced IP Scanner or Angry IP Scanner provide you the ability to scan any IPv4 Subnet for devices within your local area network. When the tool scans for the IP addresses on the LAN, if a device is found on the LAN, the tool will provide you with three essential pieces of information needed to determine the IP of your Switch:

  • IP Address
  • Manufacturer
  • MAC Address

Instructions:

  1. Identify the switch MAC Address via the Manufacturer Sticker.
  2. Run Advanced IP Scanner or Angry IP Scanner.

  3. Match the MAC address from the Switch to the list of devices found via the program.
  4. The matching MAC address will be tagged with an IP Address.
  5. This is the Switch IP Address

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Discovered Clients via Router

The second way to identify the Switch IP Address is to use the router on the jobsite to find known connected clients on the network. Not every router is created equal. If your router does not have this option and the IPv4 Discovery Software did not work, please call support for assistance.

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Transmitter Port Connections

Transmitter connections to the switch typically follow a pattern. Blank ports could be configured for either Transmitters or Receivers and should be ignored for now.

TX Ports System Type
Start on port 2
Sequential until the last TX
JADConfig
Start after last RX port
Sequential until the last TX
AMP VLAN
Any other layout
No pattern
Custom or AMP Multicast

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Receiver Port Connections

Receiver connections to the switch typically follow a pattern. Blank ports could be configured for either Transmitters or Receivers and should be ignored for now.

RX Ports System Type
Start after last TX port
Sequential until the last RX
JADConfig
Start on port 1
Sequential until the last RX
AMP VLAN
Any other layout
No pattern
Custom or AMP Multicast

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Number of Transmitters

Get a count of the number of active Transmitters connected to the switch. This does not determine system type, but is needed for inventory.
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Number of Receivers

Get a count of the number of active Receivers connected to the switch. This does not determine system type, but is needed for inventory.
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Just Add Power IP Scheme

The IP addresses of all Just Add Power devices will be in the same subnet. If we're lucky, that subnet can also tell us the system type.

Find the IP address of a single Just Add Power device by looking at a display showing the debug screen. Get to the debug screen by disconnecting video from a Transmitter so that a Receiver has no video to show.

IP Address System Type
10.x.x.x
172.16.x.x
192.168.100.x
192.168.200.x
JADConfig
172.27.x.x AMP VLAN
172.17.x.x AMP Multicast
Any other IP No definite System Type

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Just Add Power Firmware

All Just Add Power devices must be on the same version of firmware. Find the firmware by looking at a display showing the debug screen. Get to the debug screen by disconnecting video from a Transmitter so that a Receiver has no video to show.

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Control System

Just Add Power writes drivers for many control systems. If the system is using a driver built by Just Add Power, you can find system compatibility on the Control page on the main website.

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  • 08-Jul-2022
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